CHAIN MAIL

Issue 147    Sept 1st   to December 1st 2020

Hungerford Surgery Patient Participation Group

The PPG continues in its aim of enhancing communication between Hungerford Surgery and its patients and helping the improvement of services.

Well, we certainly are in a new era of healthcare. While the NHS is trying to get back to near normal levels of activity, there is no doubt that things will be very different in to 2021.

Our surgery is still open but clearly operating in new ways with COVID-19 still circulating in the population. PLEASE DO NOT GO TO THE SURGERY.  Call first to book an appointment, which in the first instance will result in a telephone appointment with a doctor or nurse.

The surgery has found that a great many queries and issues can be solved over the phone without the need to visit the surgery and the Practice really does appreciate the support and understanding that everyone has shown through these very challenging times.

The onus is on us as individuals to do all WE can to help prevent the spread of COVID-19. There is no substitute for good hand washing. Hand sanitiser is a good stop gap measure, but proper hand washing is important. We must also need to adhere to the social distancing measures: 2 metre (3 steps away) rule as much as possible from anyone we do not live with or who is not in our support bubble. As we know, face coverings are a requirement on public transport, in shops and when you go to hospital appointments or visit someone in hospital.

Should you feel unwell, here is a handy reminder of the appropriate course of action:

Self-care: cough or cold; upset stomach; pain or headache; cuts and grazes; sore throat

Pharmacist:ask fo advice if you have any queries

Call NHS 111: When the situation is not life threatening

GP Practice: Use patient access online or make an appointment if an injury or illness won’t go away

Ask A&E: Thinking of going to Accident and Emergency but not sure if you need to? Before taking the time and having the stress of going to hospital, why not use our online symptom checker    www.royalberkshire.nhs.uk/asl.htm

999 Emergency department or call 999: Only for very serious or life-threatening situations. If you are unsure, call NHS 111 or go online at 111.nhs.uk

We are always interested in feedback from patients. Any questions or queries or matters to raise with the PPG.

In the first instance please contact   chairhungerfordppg@gmail.com   or leave a note at the Reception Desk.                                                                                           PS-K